Shipping policy

At LuluBon™, we are committed to providing fast, reliable, and transparent shipping across the Germany.

Shipping Coverage

  • Shipping Area: Germany only
  • Warehouse Location: Germany (DE-based fulfillment center)

Shipping Cost

  • Standard Shipping: FREE on all orders within the Germany

Order Cut-Off Time

  • Cut-Off Time: 3:00 PM (CEST)
    Orders placed after this time will be processed on the next business day.

Order Processing Time

  • Processing Time: 1–2 business days
  • Processing Days: Monday – Sunday: 10:00 AM – 6:00 PM  (CEST)

Delivery Time

  • Estimated Delivery Time: 5–8 business days after processing
    Delivery times may vary depending on your location and external factors.

Shipping Carriers

We ship using trusted DE carriers:

  • DPD
  • UPS
  • FedEx
  • DHL
  • Hermes

The carrier is selected based on package size, weight, and destination.

Order Tracking

  • Tracking is included with every order
  • A tracking number will be sent via email once your order is shipped
  • Tracking information may take up to 24 hours to update after shipment

Incorrect Shipping Address

Please ensure your shipping details are accurate at checkout.

We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
If you notice an error, contact us immediately at info@lulubon.shop.

Delayed Shipments

While most orders arrive within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Carrier delays
  • High seasonal demand

If your order is delayed, please contact our support team for assistance.

Lost or Stolen Packages

  • If a package is confirmed lost by the carrier, we will assist with a replacement or refund where applicable
  • If tracking shows “delivered” but you cannot locate your package, please check with neighbors or your local carrier before contacting us

Shipping Summary

  1. Shipping Area: Germany
  2. Warehouse Location: Germany
  3. Shipping Cost: FREE Standard Shipping
  4. Order Cut-Off Time: 3:00 PM (CEST)
  5. Processing Time: 1–2 business days
  6. Delivery Time: 3–7 business days

CONTACT INFORMATION

Support: 10 AM–9 PM/Monday-Friday
Business Name: LuluBon
Phone Number: +49 531 121970
Business Mail: info@lulubon.shop
Business Address: Wilhelmstraße 26, 71638 Ludwigsburg, Germany.