Shipping policy
Lulubon is committed to delivering your order accurately and on time. Please review the details below before placing an order.
Shipping Destinations
Lulubon currently ships within Germany only. We do not offer international shipping at this time.
Business Days
We process and ship orders on our regular business days, Monday through Friday. Orders placed outside these days will begin processing on the next available business day.
Standard Shipping
- Handling time: 1–2 business days
- Delivery time: 4–6 business days after dispatch
Delivery times are estimates provided by our shipping partners and are not guaranteed. Delays caused by weather, courier disruptions, or high-demand periods are outside our control.
Shipping Rates
- Flat rate of €5.90 for orders under €79.99
- Free shipping for orders of €80.00 and above
Our Couriers
We partner with the most reliable shipping couriers in Germany to ensure your order arrives safely and on time.
Order Tracking
Every order includes access to our built-in tracking system, so you can follow your package from dispatch to delivery. You will receive a tracking link by email once your order ships.
Before You Order
Please double-check your selected items and shipping address carefully before placing your order. Lulubon is not responsible for delays or non-delivery caused by incorrect or incomplete address information.
Order Cancellations
Once an order is placed, cancellation is only possible in serious or exceptional circumstances and must be requested as soon as possible by contacting info@lulubon.shop or +49 531 121970.
We cannot guarantee cancellation once an order has entered processing or shipping.
Damaged or Defective Items
If your order arrives damaged or defective, please visit our Return Center (see our Refund & Return Policy) with photos and order details, and our team will arrange a resolution.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please contact our team at info@lulubon.shop or +49 531 121970 with your order number, and we will investigate with the carrier on your behalf.
Contact Information
Email: info@lulubon.shop
Phone: +49 531 121970
Address: Wilhelmstraße 26, 71638 Ludwigsburg, Germany
Business Hours: Monday–Friday: 10:00 AM–9:00 PM