Welcome to LuluBon™ We value customer satisfaction and are committed to maintaining a transparent and fair Return & Refund Policy in compliance with Google Merchant Center policies and applicable consumer protection standards.
1. Return Eligibility
We accept returns for both defective and non-defective products within 30 days of delivery.
To qualify for a return, items must meet the following conditions:
- Unused, unworn, and in original condition
- Original tags attached
- Returned in original packaging
- Accompanied by proof of purchase or order confirmation
Items returned without prior approval may not be accepted.
2. How to Request a Return
To initiate a return, contact our support team within 30 days of receiving your order.
Contact Information
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Email: info@lulubon.shop
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Phone: +49 531 121970
After your request is reviewed and approved, we will provide:
- Return instructions
- Return shipping details
- A return shipping label if applicable
3. Return Shipping Costs
Non-Defective Returns
Customers are responsible for return shipping costs when returning items that are not defective, damaged, or incorrect.
Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, we will cover the return shipping costs at no additional charge.
4. Refunds
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
Approved Refunds
- Refunds are issued to the original payment method used during checkout
- Refunds are processed within 10 business days after approval
- Depending on your bank or payment provider, additional processing time may apply
If you have not received your refund after the processing period, please contact your payment provider first, then contact us for assistance.
5. Exchanges
We accept exchanges for eligible items.
To exchange an item:
- Request a return for the original item
- Place a new order after the return request is approved
6. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
We will evaluate the issue and may offer:
- A replacement
- An exchange
- A full refund
No additional fees will be charged for approved claims involving damaged or incorrect products.
7. Non-Returnable Items
The following items are not eligible for return or refund:
- Sale or clearance items
- Gift cards
- Perishable goods (including food, flowers, or plants)
- Custom or personalized products
- Personal care goods and beauty items
- Hazardous materials, flammable liquids, or gases
8. Restocking Fees
We do not charge restocking fees.
9. Return Address
LuluBon
Wilhelmstraße 26,
71638
Ludwigsburg
Germany
10. Business Information
Store Details
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Store Name: LuluBon
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Website: https://lulubon.shop/
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Email: info@lulubon.shop
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Phone: +49 531 121970
Business Hours
Monday – Sunday
10:00 AM – 6:00 PM (CEST)
Customer Support Response Time
We typically respond within 24 hours.
11. Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page with the updated effective date.
