Payment Policy
Lulubon wants your checkout experience to be simple, transparent, and secure.
1. Accepted Payment Methods
We accept the following payment methods at checkout:
- Visa
- Mastercard
- Amex
- PayPal
- Diner's Club
- Discover
Available payment methods may vary depending on your location and checkout conditions.
2. Currency
All prices on our website are displayed and charged in Euros (€), inclusive of applicable German VAT, unless stated otherwise.
3. When You Are Charged
Payment is processed at the time your order is placed and confirmed.
You will receive an order confirmation email as proof of your transaction.
4. Payment Security
All payments are processed through secure, PCI-DSS compliant payment providers.
Lulubon does not store your full payment-card details on its own servers.
Our checkout uses SSL/HTTPS encryption to help protect your payment and personal information.
5. Payment Errors or Declines
If your payment is declined or fails to process, please:
- Verify your payment details
- Check that sufficient funds are available
- Confirm with your bank that the transaction is authorized
- Try another available payment method
If the issue continues, please contact us at info@lulubon.shop for assistance.
6. Refund Method
Approved refunds are issued to the original payment method used at checkout, as described in our Refund & Return Policy.
Approved refunds are processed within 7 business days after approval.
Your bank or payment provider may require additional time to make the refunded amount available in your account.
7. Billing Issues
If you notice an incorrect charge, duplicate charge, or another billing discrepancy, please contact us as soon as possible at:
Email: info@lulubon.shop
Phone: +49 531 121970
Please include your order number and details of the billing issue so that we can investigate it promptly.
8. Contact Information
Lulubon
Email: info@lulubon.shop
Phone: +49 531 121970
Address: Wilhelmstraße 26, 71638 Ludwigsburg, Germany
Business Hours: Monday–Friday: 10:00 AM–9:00 PM